Do I need to clean before the cleaner comes?
No. You do not need to scrub or wipe anything first. The cleaner does that. What helps is a tidy-up: clothes, toys, papers and loose items picked up so surfaces and floors can be reached. A home that is clear to clean gets a better result in the same time.
What should I do before a cleaner arrives? A 12-step checklist
- Pick up clutter. Clear floors, benchtops, bedside tables and the bathroom of loose items.
- Put away valuables. Store cash, jewellery, passports, laptops and sentimental items out of sight.
- Clear the dishes. Load the dishwasher or stack dishes by the sink, so benchtops and the sink can be cleaned.
- Empty the fridge if booking a deep clean. Remove food so the shelves and drawers can be cleaned.
- Move small furniture and items you want cleaned underneath, such as chairs, laundry baskets and shoes.
- Secure pets. Tell the cleaner about pets and keep them in a safe room or outside if possible.
- Point out fragile items and anything that must not be moved or wetted.
- Note problem spots. Mention stains, limescale, mould or marks so they get attention.
- Give clear access. Make sure the cleaner can enter, with keys, a lockbox or an access code agreed in advance.
- Sort out parking and building access, such as an apartment intercom or lift booking.
- Decide the scope. Confirm which add-ons you want, such as oven, fridge, windows or carpets.
- Share your preferences. Tell the cleaner about products to avoid, allergies and areas to skip.
What should I tell my cleaner before the first visit?
| Tell them about | Why it matters |
|---|---|
| Pets and allergies | So products and access are handled safely |
| Fragile or valuable items | So they are cleaned around, not moved |
| Problem areas | Limescale, mould or stains need extra time and products |
| Access and parking | So the team arrives and starts on time |
| Products you prefer to avoid | Some households want fragrance-free or specific products |
| Rooms to skip | So time is spent where you want it |
What do professional cleaners not do?
Scope depends on the service you book, so check before the visit. A standard clean covers the regular rooms, and jobs such as the interior oven, fridge, windows and carpets are add-ons or part of a deep clean. Heavy clutter removal, moving large furniture and specialist jobs are usually outside a standard scope and may change the quote.
How does a PureNest clean work from booking to finish?
- Free on-site inspection. A supervisor walks through and photographs each room, with a slot within 24 to 48 hours of your enquiry.
- Fixed written quote, normally within 24 hours of the inspection.
- Your clean is scheduled within 72 hours of confirmation.
- Before-and-after photos are sent within 24 hours of the clean.
Prices are on the house cleaning rate card. A standard clean starts from $224.25 incl. GST for a studio, and a deep clean from $345.00.
Should I be home during the clean?
You do not have to be. Many people give access with a key, lockbox or code agreed in advance. If it is your first visit, being there for the first ten minutes helps you point out priorities. After that, many customers leave and come back to a finished home.
How can I make every visit easier after the first one?
- Keep a clear-up habit. A five-minute tidy the night before makes a big difference.
- Use a recurring plan. Fortnightly saves 10% and weekly saves 15% on a Standard Clean, and the team learns your home.
- Leave notes for anything specific that visit, such as a spill or a guest coming.
- Review the photos and tell the team if something needs a second look.
Read more about regular house cleaning in Auckland.
Ready for a fixed price? Request a free inspection or see the 2026 rate card.
Related reading: Deep clean vs regular clean and How much does house cleaning cost in Auckland?